FAQs

When will my items ship?

  • Unless otherwise stated, orders ship within 3-4 days of receipt. You will be notified by email when your order has been shipped with tracking info. Orders are not available for pick-up.
  • Internatinal orders may take 2 to 3 weeks.
  • For pre-order items, please see product description for shipping timeline.

How much does shipping cost?

  • Shipping is automatically calculated at checkout. The cost is determined by the delivery location.

Is international shipping available?

  • Yes! International shipping costs will apply and will be added at checkout.
  • Please note that charges only include delivery. Non-US customers will be responsible for any import duties and local taxes.
  • Customs forms will not be adjusted to display "gift" or lower amount to avoid these fees. Shipping is automated.

What is your return & exchange policy?

  • Returns, exchanges, or cancellations are not accepted. Faulty goods will be replaced on a case by case basis if adequate evidence is provided.

What if something happens to my package?

  • We are not responsible for lost, stolen, or damaged shipments. 
    Refunds will not be issued for items that have been marked as delivered.
  • Please contact the mail carrier to locate the parcel with the tracking number provided.
  • If your order is damaged in transit you must file a damage report to your local postal service, and send an email to support@legacyapparelandgoods.com including pictures of the damaged item(s).

What if I provided the incorrect shipping address?

  • If a package is returned due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost.

How do I get in touch about my order?

  • Please send an email to support@legacyapparelandgoods.com.